PRIVACY POLICY
Effective Date: 06/21/2024
At Concurb Concrete, we are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy describes the personal information that Concurb Concrete collects from or about you, how we use it, and to whom we disclose it when you visit our website (https://www.concurbconcrete.ca) or use our concrete contracting services.
This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability
We are responsible for all personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and PIPEDA regulations. If you have any questions or concerns regarding how we handle your data, you can contact our Privacy Officer using the details at the bottom of this page.
2. What Personal Information We Collect
We only collect the personal information necessary to provide you with our concrete contracting services and to improve your experience on our website. The types of personal information we may collect include:
Contact Information: First and last name, email address, and phone number.
Project Information: Residential or commercial service address, property details, and project specifications or photos provided by you.
Financial Information: Billing address and payment details (processed securely through our third-party payment providers; we do not store full credit card numbers on our servers).
Technical Data: IP address, browser type, operating system, and browsing behavior on our website (collected via cookies and analytics tools).
3. How We Use Your Information (Identifying Purposes)
We use your personal information for the following legitimate business purposes:
To provide accurate project estimates and schedule site visits.
To deliver our concrete construction, repair, and maintenance services.
To communicate with you regarding project updates, invoicing, and customer support.
To process payments for services rendered.
To improve our website functionality, marketing efforts, and user experience.
To comply with legal and regulatory requirements.
4. Consent
By providing us with your personal information through our website contact forms, email, or over the phone, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.
If we wish to use your information for a different purpose (such as sending promotional marketing emails), we will ask for your explicit consent in accordance with Canada’s Anti-Spam Legislation (CASL).
5. Sharing and Disclosure (Limiting Use)
We do not sell, rent, or trade your personal information to third parties. We will only share your information under the following circumstances:
Service Providers: With trusted third-party subcontractors or service providers (e.g., payment processors, CRM software, website hosts) who assist us in operating our business. These parties are contractually obligated to keep your information secure and use it only for the services they provide to us.
Legal Obligations: When required or permitted by law, such as to comply with a subpoena, warrant, or court order, or to protect the rights, property, or safety of Concurb concrete, our employees, or others.
6. Data Retention and Security (Safeguards)
We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and accounting regulations).
We employ industry-standard physical, organizational, and technological safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. This includes using secure, encrypted web connections (HTTPS), restricted employee access to data, and secure physical file storage.
7. Your Rights (Access and Accuracy)
Under PIPEDA, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct any inaccurate or incomplete information.
Withdraw Consent: Withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. (Note: Withdrawing consent may impact our ability to provide certain services to you).
To exercise any of these rights, please contact our Privacy Officer in writing.
8. Cookies and Website Tracking
Our website uses "cookies" and similar tracking technologies to enhance user experience and analyze site traffic. A cookie is a small text file placed on your device. We use cookies to remember your preferences and gather analytical data (e.g., through Google Analytics) to understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some parts of our website may not function properly if you do so.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal or regulatory obligations, or how we operate our business. Any updates will be posted on this page, and the "Effective Date" at the top will be revised accordingly.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Privacy Officer at:
Concurb Concrete
Address: 500 Fairway Rd S, 500 Fairway Road Unit 1, Kitchener, ON N2C 1X3
Email: Estimates@concurbconcrete.ca
Phone: (519) 465-8754